Town Requests and Information

Information Technology (IT) Systems and Network Technician

Location: Town of Burlington
The Systems and Network Technician supports all technology infrastructure, applications, devices, and integration systems for six school facilities and town facilities when required.  Performs specialized technical work in the repair and maintenance of various electronic devices such as personal computers, iPads, Chromebooks, and printers for both the administrative and instructional clients. Work involves using specialized testing devices and maintenance documentation to determine malfunctions; repairing computer equipment; assembling devices; and installing electronic components. The Systems and Network Technician assists in the coordination of network operations and performs network connections as needed. In the absence of the Systems and Network Manager, the network/repair technician(s) are the primary contact for necessary functions to secure the operability of the network. The Systems and Network Technician adheres to all IT Department and Educational Technology procedures relating to software installation, hardware, inventory, back up plan and all other procedures defined within the IT Department.
Functions and Skills:
  • Strong understanding of all iOS, Windows, MacOS, and ChromeOS systems.
  • Strong understanding of all Google Apps for Education (G Suite for EDU).
  • Understanding or experience with Mobile Device Management (MDM) preferred.
  • Configures, installs and maintains hardware to meet the requirements of the user community. Installs application and operating system software updates as required.
  • Operates a work-order tracking system to receive and clear daily work requests.  Prepares weekly summary status reports of repairs.
  • Troubleshoots systems level hardware and software malfunctions and provides support to the user community. Repairs and maintains all computer hardware throughout the system.
  • Assists in the evaluation and selection of new hardware, utilities, and software. Support the user community by analyzing and diagnosing operating systems, application software, network and problems and providing and recommending solutions.  Evaluates and proposes system enhancements and performs additional task management as required.
  • Maintains appropriate documentation reflecting current computer system configurations and user support requirements for each building within the department. Contributes to the maintenance of a database of equipment.
  • Assists in defining and documenting security procedures; evaluates and proposes system enhancements to management.
  • Assists with Internet access and connectivity for both the LAN and the WAN for the school district including outgoing communications.
  • Day to day inspections, cleaning, and maintenance of the districts hardware and software applications.
  • Displays outstanding collaborative spirit and maintains high level of customer service.
  • Self motivated, processes strong analytical skills, and strong personal interactive skills.
  • Desire to learn and improve skills on a continuous professional basis.
  • Other responsibilities at the discretion of the Director of Technology and IT Manager.

Education and/or Experience:
Associates Degree in Computer Science, Information Systems, or Related Field Preferred
Experience in Educational setting Preferred
Methods to apply for this position:
Click on the Apply Now button below (preferred)
Send letter of interest, resume, and application to:
     Joanne M. Faust, SPHR
     Human Resources Director
     Town of Burlington
     29 Center Street
     Burlington, MA  01803
The Town of Burlington is an Equal Opportunity Employer
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