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Problem Solving Analyst

Burlington, MA · Law Enforcement/Security
The Burlington Police Department is looking for a Problem Solving Analyst to serve as a key member of a problem-solving team to diagnose and solve problems that may become an increasing crime risk if not resolved.

Duties include, but are not limited to:
  • Attend roll calls and work alongside police personnel as needed.
  • Analyze calls for service and other sources of data to identify problem locations, traffic issues, safety issues, repeat offenders, repeat users of police and town services and repeat victims.
  • Participate in meetings with other town departments, Schools, Hospitals and other business and community agencies.
  • Develop problem solving recommendations and Problem Oriented Policing plans to address a wide array of repeat issues.
  • Assist with the collection and analysis of data related to emergency planning and response.
  • Assist with research, collection and analysis of data to assist in grant development and in the improvement of police operations.
  • Assist with social media monitoring and public information sharing via website and social media.
  • Assist with crime and intelligence information sharing within the police department and with outside agencies. Create informational bulletins and analytical products as needed.
Minimum Qualifications:
  • Bachelor's degree coursework in Criminal Justice, Geographic Information Systems, Statistics, Research Methods or Police Administration. Master's Degree preferred. 
  • At least one (1) year of work experience in an analytical field or the equivalent combination of education, training and experience. Experience working in a police environment preferred.
  • Excellent interpersonal, communication, attention to detail, and organizational skills required. Ability to take initiative and work independently, as well as work collaboratively with members of multiple agencies.
  • Ability to maintain composure, sensitivity, confidentiality, and discretion in interactions.
  • Strong Computer skills including excellent working knowledge of MS Office applications including Word, Excel and Access is required. Ability to use other software tools such Police Records Management Systems and Mapping Applications is also required. Professional social media experience is desirable.
  • Membership in Massachusetts Association of Crime Analysts and/or membership in International Association of Crime Analysts will be required. Ability to obtain IACA LEAF Certification is required, IACA CLEA Certification is preferred.
  • Valid driver’s license and reliable transportation required.
Hours are primarily weekdays with some nights and weekend work, up to 19 hours per week. Rate of pay is $25.00 per hour.

Please note:  MA General Laws mandate that any individual having direct contact at any time with either children or senior citizens be subject to CORI screening by the Criminal History Systems Board.  Any conditional offer of employment is contingent upon satisfactory CORI results.

Methods to apply for this position:
Click on the Apply Now button (preferred)
Send letter of interest, resume, and application to:
     Joanne M. Faust, SPHR
     Human Resources Director
     Town of Burlington
     29 Center Street
     Burlington, MA  01803
The Town of Burlington is an Equal Opportunity Employer

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