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Civilian Police Dispatcher

Burlington, MA · Law Enforcement/Security
The Burlington Police Department takes pride in its proactive and professional service to the Burlington community.  Conveniently located 14 miles northwest of Boston and easily accessible from Route 95/128 and Route 3, Burlington is home to 26,000 residents and a robust collection of business enterprises including medical facilities and lodging.  This vibrant community welcomes approximately 150,000 people per day to work, eat, shop, or perform business.  Under the general supervision of the Chief of Police, this position is responsible for providing all persons and public safety agencies with the highest quality of service by ensuring safe and efficient screening and processing of emergency and non-emergency calls for service.

Essential functions include, but are not limited to:
  • Receive and prioritize 911 calls, business line calls from the public and evaluate responses necessary.
  • Dispatch, document and track the status and safety of all law enforcement personnel in line with policies.
  • Provide aid and support to field personnel by ensuring that messages are clear, concise and timely.
  • Maintain accurate and uniform documentation for all dispatched activity and shall be familiar with the procedures for all other data recording and entry responsibilities assigned to the Communications Center.
Minimum qualifications include
  • Minimum high school diploma or equivalency.
  • Ability to speak, read, and write clearly and concisely.
  • Accurate typing of 30 words per minute is preferable.
  • Knowledge of the geography of the Town of Burlington is preferred.
  • Excellent computer skills and flexibility to adapt to changing technology
  • Ability to deal tactfully with the public and law enforcement personnel

This is a union position within the Burlington Municipal Employees Association bargaining unit.  Salary is within Grade 6 of the BMEA contract.  Pay range starts at $23.22/hr with the opportunity to advance to a max rate of $37.26/hr through annual increases, and includes comprehensive and generous benefits and opportunities for overtime.

Full time position, 40 hours per week, working 8 hours per shift on a rotating schedule of 4 days on and 2 days off.  Shift assignment TBD and may be 8:00am-4:00pm, 4:00pm-midnight, or a combination of both.

Benefits include
Health and Dental Insurance
Paid Time Off - vacation, sick, personal
13 paid holidays
Pension Plan
Tuition Reimbursement
Eligible for Public Service Loan Forgiveness

Candidates shall be required to submit to a full background check as part of the application process and will be required to satisfactory complete Burlington Police Department’s approved training programs

Applications received by March 17, 2023 will receive first consideration.  Position will remain open until filled.

Methods to apply for this position:
Click on the Apply Now button (preferred)
Send letter of interest, resume, and application to:
     Joanne M. Faust, SPHR
     Human Resources Director
     Town of Burlington
     29 Center Street
     Burlington, MA  01803
The Town of Burlington is an Equal Opportunity Employer
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